Refund policy

Returns & Refund Policy

Returns for Ready-to-Wear (Pre-Made) Items

We hope you love your purchase from Threaded Atelier. If for any reason you are not completely satisfied, we are happy to accept returns on eligible ready-to-wear items.

Eligibility

Returns must be requested within 14 days of receiving your order.
Items must be returned within 14 days of your return request.
Products must be unworn, unwashed, unused, and in their original condition, with all tags attached.
Items showing signs of wear, damage, alterations, perfume, smoke, pet hair, or washing cannot be accepted.

Refunds

Once your return has been received and inspected, your refund will be processed to your original payment method within 5–10 working days.

Please note:

Original shipping charges are non-refundable.
Customers are responsible for return postage costs unless the item is faulty or incorrect.
We recommend using a tracked postal service, as we cannot be responsible for items lost in transit.

Returns for Bespoke & Made-to-Order Items

Every bespoke garment is individually designed and handcrafted specifically for you using the measurements, fabric selections, and design choices you provide.

For this reason, bespoke and made-to-order garments are non-returnable and non-refundable, except where the item is faulty or does not match the agreed specification.

Before Production

You are responsible for ensuring that:

All measurements provided are accurate.
Design choices and customisations are correct.
You have reviewed and approved any design details before production begins.

Threaded Atelier cannot accept responsibility for garments that do not fit due to incorrect measurements supplied by the customer.

Alterations

If your garment requires minor adjustments due to craftsmanship or manufacturing issues, please contact us within 14 days of receiving your order.

Where appropriate, we may: